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Acceptable Use Policy

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Acceptable Use Policy

Need2Host provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Need2Host (need2host.com) agree to and are subject to our Terms of Service, Privacy Policy and the following Acceptable Use Policy:

All services provided by Need2Host may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. Services provided by Need2Host that reside outside of the United States must still abide to these terms and must not be in violation of any relevant laws of the hosting City, State and Country. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statutes. The subscriber agrees to indemnify and hold harmless Need2Host and its employees from any claims resulting from the use of the service which damages the subscriber or any other party.

The provisions of this AUP are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this AUP, is prohibited. We reserve the right at all times to prohibit activities that damage our or our affiliates' commercial reputation and goodwill. We will be the sole and final arbiter as to what constitutes a violation of our policies.

 

Spam

All users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including but not limited to the CAN-SPAM Act of 2003.

Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not "opted-in" to mailings from the user. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins, and provide such records to Need2Host upon its request. If a user cannot provide positive and verifiable proof of such consents and opt-ins, we will consider the mass mailing to be unsolicited. Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using an "opt-in" process or that has made their e-mail addresses available to a user for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and "opt-in" elections, and provide such records to Need2Host upon its request. If a user cannot provide positive and verifiable proof of such consents and "opt-in" elections, we will consider the list mailing to be unsolicited. Any user-maintained mailing list must also allow any party on the list to remove itself automatically and permanently. Other prohibited activities include, without limitation, the following:

 

If, as a result of your actions, our domains and/or IP address ranges are placed on black hole lists or other mail filtering software systems, your server may be suspended and possibly terminated upon further investigation.

  • Use of our network for the receipt of replies to unsolicited mass e-mail.
  •  
  • Forgery of e-mail headers (spoofing);
  • Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software.
  • Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication.
  • Hosting web pages advertised within "spam e-mail" sent from another network (spamvertising).
  • Hosting web pages or providing services that support spam.
  • Any other unsolicited bulk messages, postings, or transmissions through media such as weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, usenet posts, pop-up messages, instant messages, or SMS messages.
  • Instructing others in any activity prohibited by this AUP.

 

Prohibited Uses

The following uses are prohibited on our network. Engaging in these activities on our services will result in an account and/or service suspension without notice.

  • Copyrighted content hosting and/or linking to pirated content
  • Open proxies
  • Stressers/booter websites
  • Mail/SMS bombers
  • Mass mail
  • Resource intensive activities (CPU, I/O, Network etc)
  • IP spoofing
  • Network/port Scanning
  • Distribution of credentials and/or private personal information
  • Denial of Service (D)DoS attacks
  • TOR exit nodes
  • Open DNS resolvers
  • Hola
  • Kloxo
  • Virtual currency (*coin) mining
  • World Community Grid, Folding at Home, or similar software
  • CrystalMines
  • HitLeap or any artificial traffic creation
  • HYIP websites
  • iBusinessPromoter or similar software
  • Vulnerability scanning
  • Bruteforcing
  • Social media crawlers
  • Cracking
  • Botnets
  • Illegal pornography
  • Hivemail
  • Telnet or SSH access scripts
  • Usenet
  • Destructive activities including but not limited to phishing, malware and/or distributing malicious content
  • Illegal activities including but not limited to ponzi schemes, pyramid schemes, phishing, scam websites and pirating software
  • Video streaming
  • Content delivery networks (CDN)
  • LIULIANGKUANG
  • Multics, CCcam, or any other card sharing software
  • Chinese private game servers and related websites
  • Any form of file hosting, file storage, cyberlocker, leeching or similar activity is prohibited

 

Certain network ports are blocked across our network, this is to ensure that our services are not used for malicious purposes and to protect our machines from potential vulnerabilities. Additional ports may be blocked and/or unblocked without notice to customers.

DDoS Attacks

Customers that are targeted with frequent and disruptive attacks may have action taken against their service and/or account. If attacks directed towards your service(s) are found to be persistently impacting the performance for other customers and/or our network, you will be notified via ticket and requested to try and prevent further attacks or to relocate to another provider.

Fair Usage

Unlimited & unmetered claims have software and hardware limitations, and are subject to a discretionary fair use policy by our team. Our hosting plans are intended only to be used for content relevant to a hosted website, any form of backup storage, file locker services, personal media (e.g. photos, movies, music or any other form of media) is not permitted. If you are using more of any resource than is considered realistic or reasonable for the relevant platform, then you will be notified via ticket to reduce your usage. If any user's usage of a resource imposes a risk to the integrity of the platform, they may have their service(s) suspended to prevent any disruptions.

 

Web Hosting

 

Account resources

All cPanel accounts are isolated by CloudLinux and have maximum resource limits, the resource limits applied to your service through our plans are not dedicated to you. These are in place to reduce attack disruption and/or abusive behavior from affecting other customers on the same server. If you are persistently hitting the resource limits, we may notify you and recommend that you upgrade your plan (if applicable), or to move to another service provider. We retain the right to modify these resource limits without notice, and to take action against any accounts that are negatively affecting the performance of the server.

Outgoing mail on all of our cPanel servers is limited to 500 emails per hour on each cPanel account, this includes mailman lists and PHP mail.

Backup policy

All of our cPanel servers run daily backups with a retention period of 30 days. Accounts that are using more than 100 GB storage and/or 500,000 inodes are excluded from the backup system. These backups are available as a best-effort emergency fail-safe, and we cannot guarantee their availability to customers.

We may delete impermissible data from our servers at any time at our discretion without notice. We may also delete the following types of data if we find it to be in an excessive and/or unreasonable capacity:

  • cPanel or other backups stored locally.
  • Softaculous backups stored locally.
  • Softaculous backup temp files.
  • Common CMS backups stored locally.
  • Common CMS backup temp files.
  • Common CMS backup logs.
  • Large error logs.